100% PASS QUIZ GCX-SCR - AUTHORITATIVE NEW GENESYS CLOUD CX: SCRIPTING CERTIFICATION BRAINDUMPS

100% Pass Quiz GCX-SCR - Authoritative New Genesys Cloud CX: Scripting Certification Braindumps

100% Pass Quiz GCX-SCR - Authoritative New Genesys Cloud CX: Scripting Certification Braindumps

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Tags: New GCX-SCR Braindumps, Practice GCX-SCR Exam Online, GCX-SCR Exam Questions Vce, Printable GCX-SCR PDF, GCX-SCR Latest Learning Materials

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The GCX-SCR certification exam is one of the top-rated career advancement certifications in the market. This GCX-SCR exam dumps have been inspiring beginners and experienced professionals since its beginning. There are several personal and professional benefits that you can gain after passing the Genesys Cloud CX: Scripting Certification (GCX-SCR) exam.

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Another great format of our GCX-SCR exam dumps is the real questions in a PDF file. This is a portable file that contains the most probable GCX-SCR test questions. The Genesys GCX-SCR Pdf Dumps format is a convenient preparation method as these GCX-SCR questions document is printable and portable.

Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 2
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 3
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 4
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 5
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Genesys Cloud CX: Scripting Certification Sample Questions (Q49-Q54):

NEW QUESTION # 49
Select the built-in variables available in Scripts. (Choose three.)

  • A. Queue Name
  • B. Language
  • C. Agent Name
  • D. Agent Call Duration
  • E. Customer Preferred

Answer: A,B,C

Explanation:
In Genesys Cloud CX scripts, several built-in variables are available by default, providing essential data that can be used within the script. The built-in variables include:
* Agent Name: This variable holds the name of the agent who is currently using the script. It is often used to personalize the interaction or for logging purposes.
* Queue Name: This variable contains the name of the queue from which the interaction was routed. It helps in identifying the source of the interaction and can be used to tailor the script based on the queue's context.
* Language: This variable stores the language preference of the customer or the interaction, allowing the script to present content in the appropriate language.
These variables are readily accessible within scripts and are integral to creating dynamic and context-aware interactions.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 50
Which of the following statements about scripts is true?

  • A. Scripts may be used for outbound dialing campaigns only.
  • B. Scripts are only used to configure flows when setting up Architect.
  • C. Scripts can be used in all types of interactions.
  • D. Scripts can be used for inbound interactions only.

Answer: C

Explanation:
Scripts in Genesys Cloud CX can be used for various types of interactions, including inbound and outbound calls, chat sessions, emails, and more. Scripts help guide agents through interactions by providing them with relevant information and prompts based on the interaction context. This flexibility allows scripts to be integrated across different channels, ensuring a consistent customer experience regardless of the interaction type.
Scripts are not limited to outbound campaigns or configuring flows in Architect; they are a versatile tool within the Genesys Cloud CX platform.


NEW QUESTION # 51
Where are Genesys Cloud CX call recordings stored by default?

  • A. On-premises servers
  • B. Google Cloud Platform
  • C. Microsoft Azure Cloud
  • D. AWS Cloud

Answer: D

Explanation:
Genesys Cloud CX stores call recordings by default on AWS Cloud. AWS (Amazon Web Services) is the cloud service provider used by Genesys Cloud CX for its infrastructure, which includes the storage of call recordings. This cloud-based storage ensures scalability, reliability, and accessibility of call recordings, supporting various compliance and data retention needs.
This setup provides the benefits of cloud storage, including high availability, security, and easy access to recordings from anywhere.


NEW QUESTION # 52
Identify the template that contains one or more visual components that you can insert into a script page.

  • A. Script Template
  • B. Component Template
  • C. Custom Template

Answer: B

Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.


NEW QUESTION # 53
You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.

  • A. Use the script template to duplicate header sections.
  • B. Create a component template for the header section and use it in subsequent pages.
  • C. Create a header section individually for all the pages.
  • D. Use the Export-Import feature.

Answer: B

Explanation:
The most efficient way to create multiple pages in a script that share a common header section is to create a component template for the header. This template can then be reused on each page, ensuring consistency and saving time. By using a component template, you only need to design the header once and can easily apply it across all pages. This approach also makes updates easier, as changes to the header template will automatically reflect on all pages using that template.
Creating individual headers for each page or duplicating them using a script template would be less efficient and prone to inconsistencies.


NEW QUESTION # 54
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