PASS GUARANTEED QUIZ GENESYS - TRUSTABLE BRAIN GCX-SCR EXAM

Pass Guaranteed Quiz Genesys - Trustable Brain GCX-SCR Exam

Pass Guaranteed Quiz Genesys - Trustable Brain GCX-SCR Exam

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 2
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 3
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 4
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 5
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Genesys Cloud CX: Scripting Certification Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which of the following is NOT a feature of Genesys Cloud CX contact center?

  • A. Automatic Call Distribution
  • B. Workforce Management
  • C. Quality Management
  • D. Human Capital Management

Answer: D

Explanation:
Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX


NEW QUESTION # 41
A number plan determines how many and which digits are necessary for call routing.

  • A. False
  • B. True

Answer: B

Explanation:
A number plan in telephony determines how many and which digits are necessary for call routing. This concept is essential for defining how calls are processed and routed within a telephony system, including Genesys Cloud CX. The number plan dictates the structure of phone numbers, including length and the specific digits required to reach certain destinations, ensuring that calls are directed correctly based on the dialed numbers.
References:
* Genesys Cloud CX Telephony and Call Routing Documentation.


NEW QUESTION # 42
The ___________ tab in the right pane lists the errors in the script and helps you to locate them.

  • A. Container
  • B. Debug
  • C. Validation
  • D. Actions

Answer: C

Explanation:
In Genesys Cloud CX Scripting, the Validation tab in the right pane is crucial as it lists all the errors in the script and helps you locate them quickly. This feature is part of the integrated development environment (IDE) within Genesys Cloud CX, which aids developers in identifying and resolving issues in their scripts effectively. The validation process checks for various syntax errors, configuration mismatches, and other potential issues that might cause the script to fail during execution. This helps ensure that scripts are error-free and function as intended before they are deployed.
The Validation tab is an essential tool in the Genesys Cloud CX scripting environment, providing a streamlined way to detect and correct errors, thereby improving the accuracy and reliability of customer experience automation.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 43
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

  • A. False
  • B. True

Answer: B

Explanation:
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.


NEW QUESTION # 44
Which of the following statements about scripts is true?

  • A. Scripts can be used for inbound interactions only.
  • B. Scripts are only used to configure flows when setting up Architect.
  • C. Scripts can be used in all types of interactions.
  • D. Scripts may be used for outbound dialing campaigns only.

Answer: C

Explanation:
Scripts in Genesys Cloud CX can be used for various types of interactions, including inbound and outbound calls, chat sessions, emails, and more. Scripts help guide agents through interactions by providing them with relevant information and prompts based on the interaction context. This flexibility allows scripts to be integrated across different channels, ensuring a consistent customer experience regardless of the interaction type.
Scripts are not limited to outbound campaigns or configuring flows in Architect; they are a versatile tool within the Genesys Cloud CX platform.


NEW QUESTION # 45
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